Privacy Policy

Last updated: 05/04/2024

1. Information We Collect:

We collect personal information such as name, email address, phone number, and any other information you provide through our website, during customer service interactions, or through other communication channels. This includes data submitted for the purposes of SMS notifications as part of our operational services.

2. How We Use Your Information:

The information collected is primarily used for customer service purposes, work-related updates, and to enhance communication, including the use of SMS for essential operational updates. We ensure that all communications comply with industry guidelines to prevent spam and misuse.

3. SMS Communications and Compliance:

We send SMS messages as an integral part of our operational services, strictly adhering to CTIA guidelines and the codes of conduct of major carriers. By providing your phone number, you consent to receive SMS communications necessary for service fulfillment, with assurance of adherence to privacy and ethical standards in messaging.

4. Obtaining Consent:

Consent for SMS communications is explicitly obtained through an opt-in mechanism on our website. When you provide your phone number, you are presented with a checkbox that states, "By checking this box, I agree to receive SMS messages from United Hands Transport for operational purposes." This ensures informed consent and clear communication of SMS usage.

5. Protection of Your Information:

We employ robust security measures to safeguard your personal information, using industry-standard encryption and security protocols. This extends to all forms of communication, including SMS, ensuring your data is protected against unauthorized access or disclosure.

6. Disclosure of Information:

Your personal information is used solely to provide our services and comply with legal requirements. It is not shared with or sold to outside parties for marketing purposes. Our use of SMS involves direct communication for services requested by you, without involving third-party marketing.

7. Compliance with SMS Policies:

Our SMS practices are designed to prevent unsolicited messages. We do not engage in sending SMS messages for advertising, promotional campaigns, or other non-service-related purposes without explicit, logged consent. Opt-out instructions are clearly provided in all operational SMS communications, ensuring compliance with opt-out requests as per carrier and regulatory guidelines.

8. Privacy Policy Accessibility:

This policy is prominently accessible from our homepage and wherever personally identifiable information is collected. The visibility and accessibility of our privacy policy are maintained to ensure ease of access for all users.

Contact Us:

For any questions regarding this privacy policy, our SMS practices, or our overall privacy practices, please contact us at: ap@unitedhandstransport.com